Investor Protection
For Investors/Successors
TAIFEX reminds traders that the written inquiries about account opening and transaction history will be suspended from 23rd January 2025 (Thursday) to 2nd February 2025 (Sunday) in order to cope with the operation of the closure of Taiwan futures market during the Lunar New Year holidays, and resume the service from 3rd February 2025 (Monday).
In addition, during the period of suspension of written inquires, the Trading Information Searching System for Futures Market still accepts account opening and transaction history inquiry, but its results will be sent in the early morning of 4th February 2025 (Tuesday). Traders may make good use of it.
In addition, during the period of suspension of written inquires, the Trading Information Searching System for Futures Market still accepts account opening and transaction history inquiry, but its results will be sent in the early morning of 4th February 2025 (Tuesday). Traders may make good use of it.
Investors or successors can inquire data including,
account opening, order and/or transaction history, and current
position balance through the following ways:
Service Time: 9:00~12:00 a.m. and 1:30~5:00 p.m. on
business days.
Inquiry Procedures
| Documents | Download(docx) | Download(pdf) |
|---|---|---|
| TAIFEX Procedures for Investors Account Opening and Trading Data Inquiry | Download | Download |
| TAIFEX Procedures for Successors to inquire decedents’ Account Opening and Trading Data | Download | Download |
Fees
- Free (No fees): Through the Trading Information Searching System for Futures Market
- Fees for applicants Visit TAIFEX in person, Entrust an
agent to visit TAIFEX, or Through communication:
- For processing data for the account opening and/or current position balance, the standard charge is NTD$300 per person/institution.
- For processing data for the order and/or transaction history, the standard charge is NTD$500 per person/institution.
- For processing data, covering account opening, order and/or transaction history, and current position balance, the standard charge is NTD$500 per person/institution.
- The fees are waived for elderly investors aged over 65 years to apply for data in person in TAIFEX.
- Printing fees: for each inquiry per person/institution, a NTD$5 fee per page would be charged for printing over 10 pages.
- For those who inquire about data and visit TAIFEX in
person or entrust an agent to visit TAIFEX, all fees must be
paid in cash. For those who inquire about data through
communication, the fees must be paid via wire transfers.
Information for Wire Transfers Bank Name: CTBC Bank Gongguan Branch (822)
Name of Bank Account: 臺灣期貨交易所股份有限公司 (please write in Chinese)
Bank Account Number: 347118050003
The successor can close the position and make a
withdrawal from the belonging FCMs according to the query
results.
- Inquiring about the positions and cash equity of the
belonging FCMs
The successor shall attach the Death Certificate of the futures investor, the ID Card of the successor, and the supporting documents of the relationship between the successor and the futures investor (such as the Household Certificate) and go to the FCMs (or the Introducing Brokers) for inquiries. - The handling when a futures investor still has
positions after death
The successor shall attach the Death Certificate of the futures investor, the ID Card of the successor, and the supporting documents of the relationship between the successor and the futures investor (such as the Household Certificate) to the FCMs, and the FCMs will close the investor's position according to the contract. - Making a Withdrawal
- Please refer to FCMs’ rules to attach related documents such as Genealogical list of inheritance, Original Household Registration Transcript of the entire household, The written delegation of agency by all successors, Certificate of Estate Tax Payment (or Exemption) by the National Taxation Bureau, Household Registration Cancellation Transcript or Death Certificate, etc.
- After the FCMs verify the relevant documents, the attorney can conduct the cash withdrawal to the investor's contractual bank account. Or the attorney submits the written delegation of agency by all successors and the withdrawal bank's consent form to conduct the withdrawal to the investor's contractual bank account. Or the successor on the heritage division agreement form conducts the withdrawal and withdraws funds to the bank account designated by the successor.(For details, please refer to FCMs’ rules)
For inquiring about securities account status and historical
transactions, please refer to the website of the Taiwan Stock
Exchange> Products and Services > Query Personal Information
Service > Taiwan
Stock Exchange Corporation Procedures for Decedents to Request
Account or Transaction Information at the Centralized Securities
Exchange Market. Preferably, if you have already registered
"Online-Dealing Certificate", "Citizen Digital Certificate" or
"Ministry of Economic Affairs Certification", you can go directly
to the Taiwan Stock Exchange's official website > Products and
Services > Query
Personal Information Service > Personal Information Service for
online inquiries to speed up the process of an application.
Should you have any questions, please contact the
Trading Department at 02-2369-5678 ext. 3142 (Mr. Yang), and 3273 (Mr. Hou).
Through the Trading Information Searching System for
Futures Market
-
Step 1 Prepare CA
Prepare "Online-Dealing Certificate", "Citizen Digital Certificate", "Ministry of Economic Affairs Certification", or "TWID".
-
Step 2 Log in
Register and Log in the Trading Information Searching System for Futures Market.
-
Step 3 Inquire
Inquire the following information
・Account Opening History
・Order and Transaction History
・Current Position Balance
・Inquiring History -
Step 4 Get the Results
After submission of the application, you can get the results within 1~5 business days.
Notes:
- If there are more than 10,000 entries in the statistics, due to capacity limit, the investor will receive a message indicating that the data is too large to be accepted; please narrow down the inquiry interval and then try again. An "inquiry history" function is also provided for the investor to check.
- Order and transaction history are available from January 2, 2006.
- Only citizens with household registration of the Republic of China(Taiwan) may apply for inquiries through the Trading Information Searching System for Futures Market with Citizen Digital Certificate.
Visit TAIFEX in person
- Preparing valid proof of identity and relevant
documents
Categories Identity Proof of Identity Required Application Forms Templates Investors to Request Personal Data Taiwan citizens aged 20 years and over ID Card and its copy of the front side. download download Foreign investors - Onshore Overseas Chinese：an R.O.C. Passport with Visa/ Overseas Chinese ID Certificates/ relevant proof of identity issued from the representative office, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
- Foreign Nationals： a Foreign Passport/ Resident Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
- Mainland China area Investors: A Entry & Exit Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
download download People under the protection of their guardians The person’s and guardian’s ID Cards along with copies of the front side, relevant legal documents, and Household Certificates with their copies. download download Successors to Request Data The administrator or executor of the deceased property ID Card of the appointed person and its copy of the front side, Household Registration Transcript with the registration of death of the decedents, and the following documents classified by appointment categories. - The administrator of the deceased property: verified documents of appointment from the Law Court or family meeting.
- The executor of the deceased property: verified documents of appointment from the Law Court, family meeting, entrusting agreement, or testament statement.
download download Successors ID Card and its copy of the front side, Household Registration Transcript with registration of death of the decedents, Household Registration Transcript of the successors, and Genealogical List of Inheritance. download download * Required identity documents must be provided for onshore overseas Chinese, foreign nationals, or mainland China residents (e.g. R.O.C. Passports with Visa/ Overseas Chinese ID Certificates / Foreign Passports/ Resident Permits/ Entry & Exit Permits. etc.)
**If there are any discrepancy between the Chinese version and the English translation, the Chinese text shall govern. - Address for visiting TAIFEX in person for inquiry and
paying fees
- Taiwan Futures Exchange Address: 13th. FL., 100, Roosevelt Rd, Sec.2, Taipei, 100, Taiwan, R.O.C. near MRT Guting station Exit 9.
- Getting the results and invoices
- TAIFEX will reply the results and invoices to the applicants in their designated way. (pick up in person, by post or email)
- For those who choose the results to be sent by post, please attach the Self-Addressed Stamped Envelope(s) with your application(s).
- If the applicants need the invoices with a tax ID number for claiming reimbursement, the invoice name and tax ID number must be provided.
Entrust an agent to visit TAIFEX
- Preparing valid proof of identity and relevant
documents
Categories Identity Proof of Identity Required Application Forms Templates Investors to Request Personal Data Taiwan citizens aged 20 years and over ID Cards of the applicant and the entrusted agent, along with copies of the front side. download download Foreign investors ID Card of the entrusted agent and its copy of the front side, along with the following documents classified by the identity categories. - Onshore Overseas Chinese：an R.O.C. Passport with Visa/ Overseas Chinese ID Certificates/ relevant proof of identity issued from the Representative Office, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
- Foreign Nationals：a Foreign Passport/ Resident Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
- Mainland China area Investors: A Entry & Exit Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
download download People under the protection of their guardians ID Cards (the person, the guardian, and the entrusted agent) along with their copies of the front side, relevant legal documents, and Household Certificates with their copies. download download Institutional investors ID Card of the entrusted agent and its copy of the front side, Business Registration Certificate, and the front side copy of its representative. download download Successors to Request Data The administrator or executor of the deceased property ID Cards (the appointed person and the entrusted agent) along with copies of the front side, Household Registration Transcript with the registration of death of the decedents, and the following documents classified by appointment categories. - The administrator of the deceased property: verified documents of appointment from the Law Court or family meeting.
- The executor of the deceased property: verified documents of appointment from the Law Court, family meeting, entrusting agreement, or testament statement.
download download Successors ID Cards (the successors and the entrusted agent) along with copies, Household Registration Transcript with registration of death of the decedents, Household Registration Transcript of the successors, and Genealogical List of Inheritance. download download * Required identity documents must be provided for onshore overseas Chinese, foreign nationals, or mainland China residents (e.g. R.O.C. Passports with Visa/ Overseas Chinese ID Certificates / Foreign Passports/ Resident Permits/ Entry & Exit Permits. etc.)
**If there are any discrepancy between the Chinese version and the English translation, the Chinese text shall govern. - Address for entrusting an agent to visit TAIFEX for
inquiry and paying fees
- Taiwan Futures Exchange Address: 13th. FL., 100, Roosevelt Rd, Sec.2, Taipei, 100, Taiwan, R.O.C. near MRT Guting station Exit 9.
- Getting the results and invoices
- TAIFEX will reply the results and invoices to the applicants in their designated way. (pick up in person, by post or email)
- For those who choose the results to be sent by post, please attach the Self-Addressed Stamped Envelope(s) with your application(s).
- If the applicants need the invoices with a tax ID number for claiming reimbursement, the invoice name and tax ID number must be provided.
Through communication
- Preparing valid proof of identity and relevant
documents
- Visiting any FCMs (or IBs) in person
Categories Identity Proof of Identity Required Application Forms Templates Investors to Request Personal Data Taiwan citizens aged 20 years and over ID Card of the applicant and its copy of the front side. download download Foreign investors - Onshore Overseas Chinese：an R.O.C. Passport with Visa/ Overseas Chinese ID Certificates/ relevant proof of identity issued from the Representative Office, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
- Foreign Nationals：a Foreign Passport/ Resident Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
- Mainland China area Investors: A Entry & Exit Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy.
download download People under the protection of their guardians The person’s and guardian’s ID Cards along with copies of the front side, relevant legal documents, and Household Certificates with their copies. download download Successors to Request Personal Data The administrator or executor of the deceased property ID Card of the appointed person and its copy of the front side, Household Registration Transcript with the registration of death of the decedents, and the following documents classified by appointment categories. - The administrator of the deceased property: verified documents of appointment from the Law Court or family meeting.
- The executor of the deceased property: verified documents of appointment from the Law Court, family meeting, entrusting agreement, or testament statement.
download download Successors ID Card and its copy of the front side, Household Registration Transcript with registration of death of the decedents, Household Registration Transcript of the successors, and Genealogical List of Inheritance. download download * Required identity documents must be provided for onshore overseas Chinese, foreign nationals, or mainland China residents (e.g. R.O.C. Passports with Visa/ Overseas Chinese ID Certificates / Foreign Passports/ Resident Permits/ Entry & Exit Permits. etc.)
**If there are any discrepancy between the Chinese version and the English translation, the Chinese text shall govern. - Entrusting an agent to visit any FCMs (or IBs)
Categories Identity Proof of Identity Required Application Forms Templates Investors to Request Personal Data Taiwan citizens aged 20 years and over ID Cards of the applicant and the agent entrusted, along with copies of the front side. download download Foreign investors ID Card of the entrusted agent and its copy of the front side, along with the following documents classified by the identity categories. - Onshore Overseas Chinese：an R.O.C. Passport with Visa/ Overseas Chinese ID Certificates/ relevant proof of identity issued from the Representative Office, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy
- Foreign Nationals：a Foreign Passport/ Resident Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy
- Mainland China area Investors: A Entry & Exit Permit, along with FINI ID obtained from the Taiwan Stock Exchange (TWSE) and its copy
download download People under the protection of their guardians ID Cards (the person, the guardian, and the entrusted agent) along with their copies of the front side, relevant legal documents, and Household Certificates with their copies. download download Institutional investors ID Card of the entrusted agent and its copy of the front side, Business Registration Certificate, and the front side copy of its representative. download download Successors to Request Personal Data The administrator or executor of the deceased property ID Cards (the appointed person and the entrusted agent) along with copies of the front side, Household Registration Transcript with the registration of death of the decedents, and the following documents classified by appointment categories. - The administrator of the deceased property: verified documents of appointment from the Law Court or family meeting.
- The executor of the deceased property: verified documents of appointment from the Law Court, family meeting, entrusting agreement, or testament statement.
download download Successors ID Cards (the successors and the entrusted agent) along with copies, Household Registration Transcript with registration of death of the decedents, Household Registration Transcript of the successors, and Genealogical List of Inheritance. download download * Required identity documents must be provided for onshore overseas Chinese, foreign nationals, or mainland China residents (e.g. R.O.C. Passports with Visa/ Overseas Chinese ID Certificates / Foreign Passports/ Resident Permits/ Entry & Exit Permits. etc.)
**If there are any discrepancy between the Chinese version and the English translation, the Chinese text shall govern.
- Visiting any FCMs (or IBs) in person
- Go to any FCMs (or Introducing Brokers) to confirm your ID and the FCMs will assist you with the proof of identity in the "Inquiry Application Form".
- Mailing the relevant documents and paying fees
- Mailing Address: 14th. FL., 100, Roosevelt Rd, Sec.2, Taipei, 100, Taiwan, R.O.C.; Mail Recipient: Taiwan Futures Exchange (TAIFEX) the Trading Department
- The fees must be paid via wire transfers
Information for Wire Transfers Bank Name: CTBC Bank Gongguan Branch (822)
Name of Bank Account: 臺灣期貨交易所股份有限公司 (please write in Chinese)
Bank Account Number: 347118050003
- Getting the results and invoices
- TAIFEX will reply the results and invoices to the applicants in their designated way. (pick up in person, by post or email)
- For those who choose the results to be sent by post, please attach the Self-Addressed Stamped Envelope(s) with your application(s).
- If the applicants need the invoices with a tax ID number for claiming reimbursement, the invoice name and tax ID number must be provided.
